Adequate packing material for safe shipping?

I ordered a Laowa 25mm Ultra Macro lens from B&H Photo on 10 March 2020. The parcel was delivered a few days later on 14 March.

The first photo shows contents of the larger cardboard box in which the lens was shipped.

The last photo shows the larger cardboard box after I removed the smaller box containing the lens.

Notice there was NO PACKING MATERIAL on four of six sides of the smaller box for the lens. That can’t be good for shipping a camera lens safely!

During limited testing of the new lens, I haven’t been completely satisfied with its performance. I can’t help but think, was the lens damaged slightly during shipping? I’ll never know but I’ll always wonder.

What are the take-aways?

I remember opening the box of my first order from B&H Photo many years ago. My first impression was something like, “Wow! The items in my order were packed carefully to ensure they arrived in great condition.” Those days are long gone.

The fact of the matter is the problem of inadequate packing material seems to be the new normal at B&H Photo, and that doesn’t work for me — photo gear is too expensive to cut corners on shipping! C’mon B&H, you can and should do better.

Copyright © 2020 Walter Sanford. All rights reserved.

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One Response to “Adequate packing material for safe shipping?”

  1. Henry Posner Says:

    Thank you for your recent order and for this feedback. Ultimately the proof of the package is whether the lens arrived unscathed or not. No matter what packing, if you’re dissatisfied with any product we’re happy to exchange it or issue a refund. The lens itself is packed by the manufacturer with more than adequate packing, Styrofoam or cardboard, to withstand almost any in-transit issue. The purpose of our packing is to help prevent damage from inertia, which means the manufacturer’s box should not be able to slosh around inside the shipping carton but be held in place. All that said, your satisfaction is paramount and we will happily exchange or refund if you wish. — Henry Posner / B&H Photo-Video

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