Another B&H Photo packing/shipping fail

I ordered three items from B&H Photo on 11 December 2020: one item is backordered; two items were delivered on 15 December.

The first photo shows the parcel “as is” when it was delivered by Fedex. Notice two of four box top flaps were open — it was possible to lift the top enough to see the contents of the box!

The next photo shows the other sides of the box top were still sealed shut.

The last photo shows the open box, before I unpacked the items I ordered. Notice a single piece of bubble wrap is the only packing material inside the box: there is NO PACKING MATERIAL on either the top or bottom of the smaller boxes inside the larger corrugated cardboard box; and there is NO PACKING MATERIAL on two sides of the smaller boxes. That can’t be good for shipping fragile electronic equipment safely!

What are the take-aways?

As I wrote in a related blog post last May, the problem of inadequate packing material seems to be the new normal at B&H Photo. Now it appears you can add cardboard boxes that don’t stay closed and sealed to the list of epic fails by the B&H shipping department.

This doesn’t work for me — photo gear and related electronic equipment is too expensive to cut corners on packing and shipping. I said it in May and I’ll say it again — c’mon B&H, you can and should do better!

Copyright © 2020 Walter Sanford. All rights reserved.



3 Responses to “Another B&H Photo packing/shipping fail”

  1. picpholio Says:

    This is disgraceful.

  2. Sherry Felix Says:

    I agree. That is not acceptable. I buy from them too. Fortunately I can go there myself to get the items. I am waiting on a back ordered Z lens. You can post a review on their site,

  3. henryp Says:

    Thank you for sharing this with us. I am sorry for your dissatisfaction and appreciate the opportunity to share this with our warehouse QC team which can use this as an instructive experience. I presume the two items in this box arrived unscathed and in working condition or I’d see your return request in our sales database already. — Henry Posner / B&H Photo-Video

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